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Your Safepal Wallet Extension Setup Guide and Recovery Process Explained

Install the Safepal Wallet Extension directly from the official Chrome Web Store or the official Safepal website. This step prevents you from accidentally downloading a fraudulent version. After adding the extension to your browser, click its icon to launch the setup process.

You will see a clear choice: create a new wallet or import an existing one. For a new wallet, the system will generate a unique 12-word Secret Recovery Phrase. Write each word down in the exact order on the provided, non-digital backup card. This phrase is the only key to your funds; storing a screenshot or text file creates a security risk.

Confirm your backup by correctly selecting the words in a quick verification check. Next, establish a strong Wallet Password. This password encrypts your extension’s local data, allowing for quick access without re-entering your recovery phrase for daily transactions.

If you need to restore access, open the extension and select “Import Wallet.” Choose the “Mnemonic Phrase” method and carefully type your 12-word phrase. Ensure every word is spelled correctly and in the proper sequence. After entering the phrase, set a new Wallet Password for the restored extension. Your assets and transaction history will reappear once the blockchain synchronizes.

For added security, connect your Safepal Hardware Wallet to the extension. This pairing lets you approve transactions with a physical button press, keeping your recovery phrase completely offline while using the convenient browser interface.

Installing the Extension and Creating a New Wallet

Open the Chrome Web Store and search for “SafePal”. Select the official SafePal Wallet Extension and click ‘Add to Chrome’. Confirm the installation by clicking ‘Add extension’ in the pop-up dialog. A new SafePal icon will appear in your browser’s toolbar.

Click the SafePal icon to launch the extension. You will see two clear options: ‘Create Wallet’ and ‘Import Wallet’. To set up a fresh wallet, choose ‘Create Wallet’.

Next, you will generate your secret recovery phrase. This is the master key for your funds. The extension will produce 12 unique words in a specific order. Write each word down exactly as shown on a physical piece of paper. Do not save this phrase digitally–avoid screenshots, text files, or emails.

Confirm you have written the words correctly. The extension will then ask you to verify the phrase. You must select the words in the correct sequence from a list. This step ensures you have a proper backup.

After verification, establish a strong password for your SafePal extension. This password protects access to the extension on this specific browser and device. It is separate from your recovery phrase and is required each time you unlock the wallet locally.

Your new wallet is now active. You will be directed to the main interface where you can see your wallet address. Before depositing any assets, take a moment to explore the security settings. Consider enabling additional features like transaction preview for an extra layer of verification.

Connecting Your Existing Hardware Device to the Software

First, ensure your SafePal hardware wallet is charged and ready. Open the SafePal browser extension and click the ‘Connect Wallet’ button on its main interface.

Select ‘Hardware Wallet’ from the list of connection options. The extension will then prompt you to choose your connection method: either via Bluetooth for a wireless setup or with a USB-C cable for a direct link.

For a Bluetooth connection, enable Bluetooth on both your computer and your SafePal device. Your hardware wallet should appear in the extension’s discovery list; select it to pair. You’ll need to confirm a six-digit pairing code on your hardware screen to establish a secure link.

If you’re using a USB cable, simply connect it. Your device may request permission to access the USB device; grant this permission for the extension to communicate with your wallet.

Once physically connected, the extension sends a login request. You must manually approve this request on your hardware wallet’s screen. This step ensures you have full control–no transaction or login happens without your physical confirmation on the device.

After approval, the extension interface will populate with your wallet balances and transaction history. Your private keys remain securely isolated on the hardware device; the software only displays information and prepares transactions for your final hardware approval.

If the connection fails, check your cable or Bluetooth settings, refresh the extension page, and try the process again. A stable connection relies on a good physical link and timely confirmation on your hardware screen.

Restoring an Account Using Your Secret Recovery Phrase

Open your SafePal extension and click the “I have a wallet” button. Select “Software Wallet” as your restoration method.

You will see a field to enter your 12 or 24-word phrase. Type each word in the exact order you saved them, with a single space between words. Double-check for typos; the phrase is case-sensitive. After entering, set a new, strong password for your extension access and confirm it.

Click “Import” to start the process. The extension will use your phrase to rebuild your wallet’s cryptographic keys. This may take a moment. Once complete, your complete asset list and transaction history will repopulate.

Remember, your recovery phrase is the master key. Never type it into websites or share it with anyone. Store it securely offline, as entering it on a compromised computer risks losing your assets.

FAQ:

I installed the Safepal extension, but the icon is gray and won’t open. What should I do?

This is a common first-step issue. Usually, it means the extension is installed but not yet initialized. Click the gray Safepal icon in your browser’s toolbar. A new tab should open, prompting you to either “Create Wallet” or “Import Wallet.” If clicking does nothing, try pinning the extension. In Chrome, click the puzzle piece icon, find Safepal, and click the pin symbol. If it’s still unresponsive, restart your browser completely.

What’s the difference between creating a new wallet and importing one during setup?

Choosing “Create Wallet” generates a brand new set of secret recovery phrases and wallet addresses. This is for new users. “Import Wallet” is for users who already have a wallet, either from Safepal’s hardware device or another software wallet. Importing uses your existing 12 or 24-word recovery phrase to restore access to your assets and transaction history on the extension. Never create a new wallet if you’re trying to regain access to an old one.

I wrote down my recovery phrase, but now Safepal is asking for a “wallet password.” What is this?

The wallet password is different from your recovery phrase. You create this password during setup after writing down your recovery phrase. It encrypts the wallet data stored locally on your browser. You need this password every time you unlock the extension to view balances or make transactions. If you forget this password, you cannot reset it. Your only option is to remove the wallet from the extension and restore it again using your recovery phrase, setting a new password in the process.

My computer crashed, and now the extension seems reset. Are my funds gone?

Your funds are safe on the blockchain, not inside the extension. The extension is just a tool to access them. Since browser extensions store data locally, a crash or browser reinstall can clear that data. To recover your access, reinstall the Safepal extension. This time, select “Import Wallet.” Enter your original 12 or 24-word recovery phrase in the correct order. After setting a new wallet password, your full wallet with all assets and history will be restored.

Can I use the same recovery phrase on the Safepal extension and my Safepal hardware wallet at the same time?

Yes, you can. This is a standard practice. Importing your hardware wallet’s recovery phrase into the software extension creates a “software version” of the same wallet. Both devices will show the same balances and can initiate transactions. However, for security, the hardware wallet should be used to approve transactions, keeping your keys offline. Using the extension alone with the same phrase is convenient but exposes those keys to your internet-connected computer, which carries more risk.

I installed the Safepal extension but the setup screen is blank. What should I do?

This is a common issue, often related to browser cache or conflicts. First, try a hard refresh by pressing Ctrl+F5 (or Cmd+Shift+R on Mac). If that doesn’t work, check if you have any other cryptocurrency or ad-blocking extensions temporarily disabled and try again. The most reliable solution is to use a fresh browser profile. You can create one in your browser’s settings specifically for your wallet. This avoids any existing data causing problems. Ensure you downloaded the extension only from the official Chrome Web Store or Safepal website.